"What we observed is this is an amazing company. The most significant thing we see is their ability to enable and engage their people."
— Robert Miller, Examiner & Director, The Shingo PrizeA phone call in the Canadian Rockies
In 2005, our founder was a week into the backcountry when a satellite phone call changed everything: a promotion into manufacturing, a field he had no experience in. What followed was an accident of humility — two engineers with no fixed way of doing things, discovering that a single principle, flow, could turn a struggling product line into the best-performing one in the business in days, not years.
That discovery scaled into a culture. Employee-driven improvements grew from about five a year to nearly 63,000. The operation earned the Shingo Prize, and — more telling — sustained its rate of engagement through two major market downturns, when disengagement would have been the easy path.
Culture by Design Partners exists to teach that same methodology to other leaders, so it doesn't take twenty years to learn.
